Rental Info
Everything you need before hitting the road. Read our core rental policies.
Drivers & Documents
- Age and experience rules depend on the exact vehicle.
- Handoff completes only after document and booking checks.
- International renters need a passport and, if applicable, an international driving permit.
- Additional drivers must be registered before the trip starts.
Protection & Liability
- Base protection, upgrades, and exclusions are set per booking.
- Deposit size varies by car, route, and protection package.
- We clearly state what is covered and what isn't.
- Report incidents or damage immediately to activate support.
Payment & Deposits
- Payment methods and deposit handling are confirmed before pickup.
- Deposits are tied directly to the verified main driver.
- Refund timing depends on the bank and final vehicle check.
- Non-standard trips require payment confirmation before handoff.
Car Use & Return
- Fuel, return condition, and the final handoff point are locked before you drive.
- Mileage and mountain-route rules depend on the car and route.
- Off-road driving is prohibited unless cleared in advance.
- Smoking or severe dirt leads to post-rental charges.
Borders & Routes
- Cross-border driving requires prior approval.
- We confirm border documents, timing, and fees in advance.
- Some routes demand a specific car class or extra protection.
- Route changes during the trip must be re-approved.
Before Booking
This is an overview. Your confirmed booking and signed documents always take priority.