FAQ

Question 1

What do I need for pickup?

Accepted Answer

A valid driver's license, ID/passport, and the approved payment method. Handoff details are confirmed before you arrive.

Question 2

Can someone else drive?

Accepted Answer

Yes, if registered and approved before handoff. Unapproved drivers are not covered.

Question 3

Can I change my reservation?

Accepted Answer

Changes depend on the car and terms. Contact us immediately if plans change.

Question 4

Is there a minimum age?

Accepted Answer

Age restrictions depend entirely on the specific vehicle category.

Question 5

How do deposits work?

Accepted Answer

Deposit size depends on the car, protection plan, and route. The amount is locked before pickup.

Question 6

When is the deposit released?

Accepted Answer

We release it after the return inspection. Final timing depends on your bank.

Question 7

When do I pay?

Accepted Answer

Payment timing is confirmed during booking. We share exact next steps before handoff.

Question 8

Are extras shown before confirmation?

Accepted Answer

Yes. Child seats, Wi-Fi, one-way fees, and protection costs are visible before you book.

Question 9

Is insurance included?

Accepted Answer

Base protection is included. Exact coverage and deductibles are shown in the quote.

Question 10

What does add-on protection do?

Accepted Answer

It reduces deductible limits or expands coverage. Options are confirmed before pickup.

Question 11

What if I have an accident?

Accepted Answer

Ensure safety, call emergency services if needed, and contact Bent immediately. Keep photos and reports.

Question 12

Are glass and tires covered?

Accepted Answer

Only if your specific protection package includes them. Never assume they are covered by default.

Question 13

Do you do airport pickups?

Accepted Answer

Yes, we arrange airport handoffs when booking and flight times are confirmed.

Question 14

Can I return the car in another city?

Accepted Answer

One-way returns are possible on approved routes. Extra fees may apply.

Question 15

What if my flight changes?

Accepted Answer

Send us your updated arrival details immediately to adjust the handoff.

Question 16

Do you deliver to hotels?

Accepted Answer

City delivery is available depending on the location and booking setup.

Question 17

Do I need an SUV for the mountains?

Accepted Answer

Usually, yes. Luggage, weather, and passenger count dictate the right car. Check with us before booking.

Question 18

Can I cross borders?

Accepted Answer

Not automatically. Border crossings require prior approval and specific paperwork.

Question 19

Are there mileage limits?

Accepted Answer

Limits depend on the car and terms, but any restrictions are visible before booking.

Question 20

Are there toll roads in Georgia?

Accepted Answer

No nationwide tolls for standard routes, but local parking rules and fees apply in cities.

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